Effective Date: 14 May 2026 | Version: 2.0
NAAPBOOKS LIMITED
CIN: L72900GJ2017PLC096975 | Incorporated: 20 December 2017
Registered Office: 9th Floor, 901, Shivarth The Ace, Sindhubhavan Road, Bodakdev, Ahmedabad, Gujarat – 380059, India
Table of Contents
Naapbooks Limited (“NBL”, “we”, “us”, or “our”) is a company incorporated under the Companies Act, 2013, engaged in the business of developing, distributing, licensing, and supporting software products, SaaS-based solutions, product subscriptions, and IT services (collectively, the “Offerings”). NBL operates through its digital platforms including websites, web applications, and mobile applications (collectively referred to as the “Platform”).
These Terms and Conditions (“Terms”) constitute a legally binding agreement between NBL and any individual or entity (“User”, “you”, or “your”) who accesses the Platform or avails any Offering. By accessing the Platform or availing any Offering, you confirm that you have read, understood, and agree to be bound by these Terms and the Privacy Policy of NBL.
These Terms constitute an electronic record within the meaning of the Information Technology Act, 2000 (“IT Act”) and the rules made thereunder, and do not require any physical or digital signature to be binding.
These Terms apply to Users in India and globally. Where applicable, specific provisions address compliance with international data protection frameworks, cross-border payment regulations, and export control laws.
IF YOU DO NOT AGREE TO THESE TERMS, YOU MUST IMMEDIATELY CEASE USE OF THE PLATFORM AND ALL OFFERINGS.
To access the Platform or avail any Offering, you must:
Minors may access the Platform solely under the supervision of a parent or lawful guardian who has attained majority and accepts these Terms on their behalf. Any use in contravention of this provision shall be invalid, and NBL reserves the right to terminate such access without notice.
In these Terms, unless the context otherwise requires:
“Authorised Users” means the employees, contractors, or agents of the User who are permitted by the User to access and use the Offerings under the applicable Order Form or Subscription.
“Content” means any text, software, scripts, graphics, photographs, sounds, music, videos, audio-visual combinations, data, documentation, or other material made available through the Platform.
“Confidential Information” means any non-public information disclosed by one party to the other in connection with these Terms, whether marked as confidential or not, that a reasonable person would consider confidential given the nature of the information and circumstances of disclosure.
“Documentation” means the user manuals, technical specifications, help guides, and other supporting materials provided by NBL in connection with the Offerings.
“Force Majeure Event” means any event beyond NBL’s reasonable control, including acts of God, natural disasters, war, terrorism, civil unrest, pandemic, epidemic, government actions, power outages, internet outages, cyberattacks, or failure of third-party infrastructure.
“Intellectual Property Rights” means all patents, copyrights, trademarks, trade secrets, database rights, design rights, moral rights, domain names, and all other intellectual or proprietary rights, whether registered or unregistered, anywhere in the world.
“Licence” means a limited, non-exclusive, non-transferable, revocable right to access and use software or a specific Offering, as set out in an Order Form or Subscription.
“Order Form” means any purchase order, Statement of Work (SOW), quotation, or similar document that references these Terms and is executed by the parties.
“Personal Data” has the meaning ascribed under the Digital Personal Data Protection Act, 2023 (India) and, where applicable, under GDPR or other relevant data protection laws.
“SaaS Services” means NBL’s software-as-a-service products hosted by NBL and made available to Users via the internet on a subscription basis.
“Subscription” means a time-limited entitlement to access one or more Offerings in exchange for a recurring fee.
“User Data” means all data, content, and information submitted, uploaded, or transmitted by the User through the Platform or in connection with the Offerings.
Subject to these Terms and full payment of applicable fees, NBL grants the User a limited, non-exclusive, non-sublicensable, non-transferable, revocable licence to install and use the software product(s) specified in the applicable Order Form or downloaded from the Platform, solely for the User’s internal business purposes and in accordance with the relevant Documentation.
The User must not, and must ensure Authorised Users do not:
NBL may offer different licence types including perpetual licences, term licences, volume licences, and OEM licences. The specific terms of each shall be set out in the applicable Order Form. In the event of any conflict between the Order Form and these Terms, the Order Form shall prevail.
During the applicable licence or warranty period, NBL may, at its discretion, provide updates, patches, or bug fixes. Major version upgrades may require purchase of a new licence or upgrade subscription. NBL does not guarantee backward compatibility of any update.
NBL offers various subscription plans for its SaaS Services and product offerings. Details of features, limitations, and pricing for each plan are published on the Platform and may be updated from time to time. The applicable plan shall be as selected by the User at the time of purchase.
Where NBL offers a free trial, the User may access certain features of the Offering at no charge for a specified trial period. At the end of the trial period, the User must either upgrade to a paid subscription or discontinue use. NBL may, at its sole discretion, modify or terminate free trial availability at any time.
Unless the User cancels before the renewal date, subscriptions shall automatically renew for successive subscription periods of equal duration. NBL shall send a renewal notification to the registered email address of the User prior to renewal. The User is responsible for cancelling before renewal if they do not wish to continue.
The User may cancel a subscription at any time via the account settings on the Platform or by contacting NBL’s support team. Cancellation shall take effect at the end of the then-current subscription period. Cancelled subscriptions shall not be prorated for partial periods unless otherwise required by applicable law.
NBL reserves the right to modify subscription features, limitations, or pricing with reasonable notice. Continued use of the subscription after the effective date of any modification constitutes acceptance of the revised terms.
NBL provides IT services including, but not limited to, software implementation, customisation, integration, technical support, maintenance, consulting, and managed services (“IT Services”). The specific scope, deliverables, timelines, and fees shall be set out in a mutually executed Order Form or Statement of Work.
The User shall:
Where an SLA is specified in an Order Form, NBL shall use commercially reasonable efforts to meet those service levels. Remedies for SLA breaches shall be limited to service credits as specified in the applicable SLA, constituting the User’s sole and exclusive remedy.
Any changes to the agreed scope of IT Services must be requested in writing and agreed by both parties through a change order process. NBL is not obligated to perform work outside the agreed scope without an executed change order.
Deliverables shall be deemed accepted upon the earlier of: (a) written acceptance by the User; (b) the User’s use of the deliverable in a production environment; or (c) expiry of a 10 (ten) business day review period from delivery, during which the User raises no written objection based on material non-conformance with agreed specifications.
The User agrees to pay all fees applicable to their selected Offering(s) as specified on the Platform or in the Order Form. All fees are quoted in Indian Rupees (INR) for domestic transactions and in the applicable foreign currency for international transactions, as displayed at checkout.
NBL accepts the following payment methods:
NBL uses PCI-DSS compliant third-party payment gateways to process transactions. NBL does not store full card details on its servers. By initiating a payment, the User agrees to the applicable gateway provider’s terms. NBL shall not be liable for failures, delays, or errors caused by payment gateway providers.
All fees are exclusive of GST and applicable taxes unless expressly stated otherwise. GST shall be charged at the applicable rate for domestic Indian transactions and reflected on the invoice. For international transactions, the User is responsible for local tax compliance. NBL issues GST-compliant invoices under the CGST Act, 2017.
Subscription billing occurs at the start of each billing cycle. IT Services billed on a milestone or time-and-material basis shall be invoiced per the Order Form schedule. Invoices are due and payable within 15 (fifteen) days of issuance unless otherwise agreed.
Overdue amounts attract interest at 18% per annum (or the maximum rate permitted by law, whichever is lower) from the due date. NBL reserves the right to suspend access to Offerings for non-payment after 7 (seven) days’ written notice.
International payments are processed in the currency displayed at checkout. The User bears all foreign exchange risk, conversion fees, and bank charges. NBL shall not be responsible for any currency conversion losses incurred by the User.
Invoice disputes must be notified in writing within 7 (seven) days of the invoice date with full reasons. Undisputed portions remain payable. Both parties shall resolve disputes in good faith within 30 (thirty) days.
NBL’s refund policy is as follows:
Refund requests must be submitted to support@naapbooks.com and shall be processed within 7 (seven) working days of approval to the original payment method.
The following conduct is strictly prohibited on the Platform:
NBL reserves the right to investigate suspected violations and cooperate with law enforcement authorities where appropriate. Violations may result in immediate suspension or termination of access, without prejudice to any other legal remedies.
The mobile application is distributed through Apple App Store and Google Play. The User’s use of the app is also subject to the applicable app store’s terms of service. In the event of conflict between these Terms and the app store terms, these Terms shall prevail to the extent permitted.
The User must not copy, reverse engineer, decompile, extract source code, translate, or create derivative works of the app or any part thereof. All Intellectual Property Rights related to the app remain with NBL.
NBL strongly recommends against jailbreaking or rooting devices, as this may compromise device security and impair app functionality. NBL accepts no liability for damages arising from use of the app on a modified device.
Certain features require an active internet connection. The User is responsible for all associated data and roaming charges. NBL is not responsible for app unavailability due to lack of network connectivity.
NBL may issue app updates from time to time to improve functionality, performance, or security. The User is encouraged to install updates promptly. NBL does not guarantee support for older app versions or compatibility with all operating system versions, and may discontinue the app or any feature at any time with reasonable notice.
The app incorporates third-party services and SDKs, including:
Each provider has its own terms of service and privacy policy. The User is advised to review the same. NBL is not responsible for the practices of third-party SDK providers.
NBL is committed to protecting the privacy and security of Personal Data. Our practices are governed by:
Full details are set out in NBL’s Privacy Policy, which forms an integral part of these Terms and is available on the Platform. For IT Services or SaaS where NBL processes User Data on behalf of the User, a Data Processing Agreement (DPA) shall be executed as required by applicable law.
All Intellectual Property Rights in and to the Platform, Offerings, Content, software, and Documentation vest exclusively with NBL or its licensors. Nothing in these Terms shall be construed as a transfer of Intellectual Property Rights to the User.
The User is expressly prohibited from:
Where the User contributes content to the Platform (“User-Generated Content”), the User grants NBL a worldwide, non-exclusive, royalty-free licence to use, reproduce, distribute, and display such content solely for the purpose of operating and improving the Platform. The User warrants that User-Generated Content does not infringe any third-party rights.
Each party agrees to: (a) hold the other party’s Confidential Information in strict confidence; (b) not disclose Confidential Information to any third party without prior written consent; and (c) use Confidential Information solely for the purpose of performing or receiving the Offerings.
These obligations do not apply to information that: (i) is or becomes publicly available without breach; (ii) was independently developed without use of Confidential Information; (iii) was received from a third party without restriction; or (iv) is required to be disclosed by law or court order, provided reasonable prior written notice is given where permitted.
Confidentiality obligations shall survive termination or expiry of these Terms for a period of 3 (three) years.
The User agrees to defend, indemnify, and hold harmless NBL and its officers, directors, employees, agents, licensors, and partners (“NBL Parties”) from and against all claims, liabilities, damages, losses, costs, and expenses (including reasonable legal fees) arising out of or relating to:
NBL shall promptly notify the User of any indemnifiable claim, give the User reasonable control over the defence and settlement, and provide reasonable cooperation at the User’s expense. The User shall not settle any claim that imposes liability on NBL without NBL’s prior written consent.
TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, NBL AND THE NBL PARTIES SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, PUNITIVE, OR EXEMPLARY DAMAGES, INCLUDING BUT NOT LIMITED TO LOSS OF PROFITS, REVENUE, DATA, GOODWILL, BUSINESS OPPORTUNITY, OR ANTICIPATED SAVINGS, ARISING OUT OF OR IN CONNECTION WITH THESE TERMS OR THE OFFERINGS, REGARDLESS OF THE THEORY OF LIABILITY AND EVEN IF NBL HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.
NBL’s total aggregate liability to the User for all claims arising under or in connection with these Terms shall not exceed the greater of: (a) the total fees paid by the User to NBL in the 12 (twelve) months immediately preceding the event giving rise to the claim; or (b) INR 10,000 (Indian Rupees Ten Thousand).
The User acknowledges that the above limitations are an essential element of the basis of the bargain between the parties, and that NBL would not have provided the Offerings absent such limitations.
Nothing in this clause limits or excludes NBL’s liability for fraud, wilful misconduct, death or personal injury caused by negligence, or any liability that cannot be excluded by applicable law including consumer protection laws.
NBL warrants that:
EXCEPT AS EXPRESSLY STATED IN THESE TERMS, THE PLATFORM AND OFFERINGS ARE PROVIDED ON AN “AS IS” AND “AS AVAILABLE” BASIS WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, ACCURACY, COMPLETENESS, NON-INFRINGEMENT, OR UNINTERRUPTED ACCESS. NBL DOES NOT WARRANT THAT THE PLATFORM WILL BE ERROR-FREE, VIRUS-FREE, OR FREE OF OTHER HARMFUL COMPONENTS.
All Content is provided for informational purposes only. Users should independently verify critical information before relying on it for any business or legal decision.
The User represents and warrants that:
The Platform may contain links to third-party websites, services, or applications. Such links are provided for informational convenience only. NBL does not endorse, control, or take responsibility for the content, accuracy, availability, privacy practices, or terms of use of any third-party platform. Access to third-party platforms is at the User’s own risk.
Third-party websites may link to the Platform without NBL’s express authorisation. NBL disclaims any association with or responsibility for such websites, and reserves the right to require removal of any such links.
The Offerings may be subject to Indian export control laws and the laws of other jurisdictions, including the Indian Foreign Trade (Development and Regulation) Act, 1992, and applicable US, EU, and UN sanctions. The User represents and warrants that:
These Terms shall remain in effect for so long as the User accesses the Platform or avails any Offering.
19.1 Termination for Breach: NBL may suspend or terminate the User’s access immediately and without prior notice if the User breaches any provision of these Terms, including non-payment of fees, or if NBL reasonably suspects fraudulent or abusive conduct.
19.2 Termination for Convenience: Either party may terminate a subscription or service engagement by providing 30 (thirty) days’ written notice, subject to any minimum commitment terms in the applicable Order Form.
19.3 Effect of Termination: Upon termination: (a) all licences and rights granted to the User shall immediately cease; (b) the User must cease all use of the Offerings and delete any locally stored copies; (c) each party must return or destroy the other’s Confidential Information upon request; and (d) provisions that by their nature survive termination shall continue to apply.
NBL reserves the right to modify these Terms at any time. Where changes are material, NBL shall provide at least 30 (thirty) days’ prior notice to registered Users via email or prominent notice on the Platform. Non-material changes shall be effective upon publication on the Platform.
Continued use of the Platform or Offerings after the effective date of any modification constitutes the User’s acceptance of the revised Terms. If the User does not agree with the revised Terms, they must cease use before the effective date.
Neither party shall be liable for any failure or delay in performing its obligations to the extent caused by a Force Majeure Event. The affected party must: (a) promptly notify the other party of the Force Majeure Event and its expected duration; (b) use commercially reasonable efforts to mitigate the impact; and (c) resume performance as soon as the Force Majeure Event ceases. If a Force Majeure Event continues for more than 60 (sixty) days, either party may terminate the affected Offering on written notice without liability.
No failure or delay by NBL in exercising any right, power, or remedy under these Terms shall constitute a waiver of that right or remedy. A waiver of any breach shall not be construed as a waiver of any subsequent breach. Any waiver must be in writing and signed by an authorised representative of NBL to be effective.
If any provision of these Terms is found by a court or arbitral tribunal of competent jurisdiction to be invalid, unlawful, or unenforceable, such provision shall be modified to the minimum extent necessary to make it valid, lawful, and enforceable, or severed if such modification is not possible. The remaining provisions shall continue in full force and effect.
These Terms, together with the Privacy Policy, any applicable Order Form, SLA, and DPA, constitute the entire agreement between NBL and the User with respect to the Platform and Offerings, and supersede all prior agreements, representations, warranties, and understandings (whether written or oral) relating to the same subject matter.
In the event of any dispute, claim, or controversy arising out of or in connection with these Terms, the parties shall first attempt to resolve the matter amicably through good-faith discussions within 30 (thirty) days of written notice by the aggrieved party.
If the dispute is not resolved amicably, the parties may, by mutual agreement, refer the dispute to mediation at a mutually agreed institution before proceeding to arbitration.
If the dispute remains unresolved after the amicable resolution period, it shall be referred to and finally resolved by binding arbitration under the Arbitration and Conciliation Act, 1996 (as amended by the 2021 Amendment Act), with the following terms:
The arbitral award shall be final and binding on the parties. Each party shall bear its own legal costs unless the arbitrator determines otherwise.
These Terms shall be governed by and construed in accordance with the laws of India, without regard to its conflict of law principles.
Subject to the arbitration clause above, the courts at Ahmedabad, Gujarat, India shall have exclusive jurisdiction over any matter relating to these Terms.
Notwithstanding the foregoing, Users who qualify as “consumers” under the Consumer Protection Act, 2019, may approach the appropriate consumer court or the National Consumer Disputes Redressal Commission (NCDRC) without being required to undergo arbitration first, as required by applicable law.
In accordance with the IT Act, the Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021, and the Consumer Protection Act, 2019, NBL has designated a Grievance Officer:
Grievance Officer: Designated Officer, Naapbooks Limited
Email: grievance@naapbooks.com
Address: 9th Floor, 901, Shivarth The Ace, Sindhubhavan Road, Bodakdev, Ahmedabad, Gujarat – 380059, India
Response Time: Acknowledgement within 24 hours; resolution within 15 (fifteen) days of receipt.
For general support, billing queries, or service-related matters:
Email: support@naapbooks.com
Website: www.naapbooks.com/contact
All transactions are secured through PCI-DSS compliant gateways. Availability of payment methods may vary by geography and product.
| Category | Methods |
|---|---|
| Domestic (India) | UPI (GPay, PhonePe, Paytm, BHIM), Net Banking, Debit/Credit Cards (Visa, Mastercard, RuPay, Amex), NEFT / RTGS / IMPS, EMI via select cards and NBFCs |
| International | PayPal, Stripe, Visa/Mastercard (international cards), Wire Transfer (enterprise) |
| Enterprise Invoicing | Purchase Orders from verified enterprise clients in India and abroad, subject to KYC/AML compliance checks |
NBL reserves the right to add, modify, or discontinue any payment method at any time.
© 2026 Naapbooks Limited. All rights reserved. CIN: L72900GJ2017PLC096975.